Quality framework for telephone counselling and internet-based support services

Quality Area 6: Systems

Page last updated: September 2008

The systems (technology platforms) will be accessible, reliable, responsive and secure and use adaptable and compatible technologies.

Supporting standards

6.1 Organisations will innovatively utilise relevant technology to maximise effectiveness and promote mental well being

Exceeded / Met / Partially met / Not met

6.2 The effectiveness of the technology will be reviewed at regular intervals

Exceeded / Met / Partially met / Not met

6.3 Web and telephone services will meet Australian and New Zealand standards and comply with all relevant legislation

Exceeded / Met / Partially met / Not met

This standard is:

Met / Not yet met / Not applicable

Measurable examples or intended actions

Please provide measurable examples of quality practices (qualitative/quantitative) to support the overall assessment, or describe intended actions that will contribute to the Quality principle being met.