6.3.1 Profile of NGO respondents providing comment

Of the 48 respondents to the survey, 18 (38 per cent) provided additional comments regarding the Better Access initiative. Of these respondents, 11 (61 per cent) were from New South Wales, five (28 per cent) were from Western Australia and one each were from South Australia and Victoria. Forty four per cent of respondents provided a statewide service, 28 per cent provided service in a metropolitan area and 28 per cent provided service in a regional or rural area.

6.3.2 Comments received on survey

Note: Comments that were not relevant to the project/survey have not been included.

Statewide, Direct mental health service provider, WA
We have to my knowledge, not had any contact with the initiative, hence strongly disagree on some questions. (#11)

Regional area, Direct mental health service provider, NSW
We are not aware of this initiative. (#16)

Statewide Direct mental health service provider NSW
We are an NGO so the last set of questions are rated as unsure as they do not have relevance for us. We deal with people with major and disabling mental illness. I am not aware of any service user of our organisation getting access to the Better Access. (#21)

Regional area Support and information to carers NSW
We are a bit unsure what the Better Access initiative is? Maybe we are a bit naive sorry. (#30)

Regional area Consumer advocacy and support service NSW
Until this survey, I haven't known about Better Access. I would like to think that Better Access can assist us in the future in the Coffs/Clarence. (#37)

Metropolitan area Direct mental health service provider WA
This is probably a useful initiative for people with mild to moderate mental illnesses, and the worried well. It will undoubtedly improve financial position of OTs, psychologists, social workers and psychiatrists. 12 sessions is not enough for people with more severe conditions. (#7)

Statewide Peak WA
There is still very limited access to allied health providers in rural and remote areas. (#10)

Statewide Consumer advocacy and support service NSW
The Better Access scheme has improved access to services for consumers who need short based therapy. It has not been able to be of assistance to those with ongoing mental health problems. (#15)

Rural area Direct mental health service provider WA
The Better Access initiative has not demonstrated any real change from an NGO perspective, however it has reached some clients from other sources. Networking and inclusion of NGO services has been limited from this agency's perspective. (#12)
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Rural area Support and information to carers NSW
No (#39)

Metropolitan area Direct mental health service provider NSW
Many services are fragmented and it can be difficult even for service providers to find out information. It is even more difficult for carers and consumers to be aware of all the available services and often GPs do not know what services are available. (#45)

Metropolitan area Direct mental health service provider NSW
I really don't have any idea of what Better Access initiative is, how to access it or what its involvement is with my organisation. We may receive input or support may be given to our consumers from Better Access, however i am completely unaware of anything. . . .(incomplete comment) (#46)

Regional area Direct mental health service provider VIC
I manage a small peri natal and infant mental health service. We provide counselling for (usually) women with anxiety and depression but also triage and refer for medical assessment and management when required. GPs do seem to refer clients to both my service and Better Access. (#42)

Metropolitan area Consumer advocacy and support service NSW
I am not familiar with the term 'Better Access Initiative', however have heard about 'GP shared care' and wonder if it is the same thing. (#27)

Metropolitan area Direct mental health service provider WA
Better access appears not to have any requirement to ensure that plans developed look at the needs of the whole person and consider the role of other agency supports that could assist with recovery. (#6)

Statewide Direct mental health service provider NSW
BA is an irrelevant service so far as our organisation is concerned. We provide a direct, unique, highly successful service for survivors of childhood trauma. Survivors tell us that, until Mayumarri, they received no help in overcoming their problems. (#17)

Statewide Direct mental health service provider NSW
Although I am part of a larger organisation, I have answered the questions predominantly in relation to the respite service. The Better Access initiative is a great concept. (#33)

Statewide Consumer advocacy and support service SA
A prominent concern still exists for the training of GPs in utilising the Better Access Initiative. I hear many reports of clients accessing GPs to be turned away without adequate assistance for Major Depression and Suicidal Ideation. (#43)