While the interviews were conducted in a conversational style, they included a number of central thematic questions relating to consumer participation and the demonstration projects:
Round One:
- Knowledge and understanding of consumer participation (consumers and providers)
- Extent of current consumer participation activities (consumers and providers)
- Level of awareness of the demonstration project
- Involvement in the development of the demonstration project
- Level of interest in consumer participation
- Perceived barriers to consumer participation
- Ways in which consumers would like to be involved in the service (consumers)
- Ways in which service providers would like consumer to be involved (providers)
- Perceptions of what is needed in terms of funding, skills building to achieve increased consumer participation (consumers and providers)
- Level of personal interest in consumer participation (consumers and providers)
- The extent of changes in consumer satisfaction with service quality and delivery (consumers)
- Changes in attitudes of consumers towards providers and vice versa (consumers and providers)
- Changes in communication between consumers and providers (consumers and providers)
- Changes in communication among consumers (consumers)
- The extent of capacity building in relation to the consumer participation model for consumers and providers (knowledge, skills, confidence) (consumers and providers)
- Direct and indirect outcomes of the project as perceived by consumers and providers (consumers and providers)
- Estimating monetary and time costs of implementing the model (consumers and providers)
- Strengths and weaknesses of model (consumers and providers)
- Attitudes (consumer and providers)
- Ongoing barriers (consumers and providers)