Health Data Portal: Online Services Report July 2019

Page last updated: 24 May 2019

Purpose of Online Services Report (OSR) data collection

The data collected through the OSR assists the Department of Health to:
  • Identify key issues affecting Aboriginal and Torres Strait Island primary health services;
  • Identify gaps in Aboriginal and Torres Strait Islander primary health services provided;
  • Identify the services delivered by the Aboriginal Community Controlled Health Service (ACCHS) sector and other organisations funded under the Indigenous Australians’ Health Program (IAHP); and
  • Collect information on the continuous quality improvement (CQI) process of services funded under the Indigenous Australians' Health Program.

OSR Review

The Australian Institute of Health and Welfare (AIHW) recently conducted a review into the OSR data collection including extensive consultation with the Indigenous health sector. The Health Data Portal (the Portal) team is currently developing the Portal’s OSR capability based on the review recommendations and information gathered at the recent Portal Co-design Workshops.

Key themes of the OSR Review recommendations include:
  • Reduce duplication and streamline the reporting wherever possible;
  • Restructure and streamline the OSR into a small number of sections, with related items grouped together;
  • Pre-populate items from the previous year’s report wherever possible; and
  • Build functionality to make it easier for services to input workforce full-time equivalent (FTE) information.
The recommendations from the OSR Review will be reflected in an improved OSR reporting experience over the next 18 months. Some OSR data items will remain unchanged from before the Review while others will be modified and small number of new items will be added.

A more detailed summary of the OSR Review is available on the AIHW website, and the key recommendations from it will be published there shortly.

OSR collection through the Health Data Portal

The revised OSR data collection will be implemented progressively into the Portal in two stages over the next two reporting periods:
  • Stage 1: OSR Portal Implementation (1 July 2019): Only the OSR questions which remain unchanged will be included in the Portal, not all the OSR questions.
  • Stage 2: OSR Portal Implementation (1 July 2020): All the revised and new OSR questions from the AIHW OSR review will be included in the Portal.
Because of the staged implementation, the 2019 OSR online form will be significantly shorter than the old OCHREStreams OSR form. You can view a Guide to the OSR Online form now. The 2020 OSR will be longer than the 2019 form, but is still expected to be shorter overall than the OCHREStreams OSR form, and much easier to complete.

From 1 July 2019 health services will submit their OSR data through a streamlined OSR online form in the Portal, similar to the nKPI online form. There are four areas of information to be collected:
  1. Organisation Profile;
  2. Activity Profile;
  3. Workforce Profile; and
  4. Data Sharing Consent.
The revised OSR in the Portal is being designed specifically to reduce the time and effort needed to complete it. Wherever possible, data will be obtained through services’ clinical information systems (CIS), and will be sent to the Portal in the same way that nKPI data is transmitted. The majority of the OSR questions which cannot be answered from services’ CIS will be pre-populated from services’ previous year’s responses. However, health services will need to check these questions for accuracy and update if necessary. Only a small number of questions, where the responses typically vary from year to year, will need to be answered from scratch.

There will also be a new Workforce FTE calculator to help you to determine the full time equivalent numbers for part-time staff.

Additional sheets will also be added to the QLIK Interactive Reports Dashboard to reflect your OSR Episode of Care and Client numbers data.